Privacy Policy

Last updated: December 2, 2025

Welcome to iAyez.

Your privacy is our top priority. This Privacy Policy explains how iAyez Inc. ("we," "our," or "us") collects, uses, and protects your personal information when you use our website iayez.com or the iFramez by iAyez app (published by iAyez, Inc.) to design, customize, and order your personalized eyewear.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide you with a seamless, personalized experience.

a. Information You Provide

• Personal details: Name, email address, phone number, and shipping/billing address.
• Order information: Product preferences, frame designs, and customization details.
• Payment details: Processed securely through our payment partners; we do not store your full credit card information.
• Communication: Messages, feedback, or inquiries you send to us.

b. Information Collected Automatically

• Device information: Browser type, IP address, operating system, and device identifiers.
• Usage data: Pages visited, time spent, and app/website interactions to improve user experience.

c. Facial Scanning and Measurement Data

If you use the iFramez by iAyez App for personalized fitting:

• The app captures facial images, LiDAR depth data, and 3D mesh points to create a personalized eyewear fit.
• All facial scan data is processed securely and locally on your device or within our encrypted cloud servers.
• We do not share, sell, or use your facial data for advertising or any unrelated purpose.
• You can delete your scan data anytime through your app settings or by contacting us directly.

2. How We Use Your Information

We use your data to:

• Design and manufacture your custom eyewear.
• Process and deliver your orders.
• Provide customer support and technical assistance.
• Improve our app, website, and overall experience.
• Send order confirmations, product updates, or relevant offers (only if you opt in).

We never sell or rent your data to third parties.

3. Data Security

We use industry-standard encryption and security protocols to protect your personal data during collection, transfer, and storage.

Your facial scan data and personal information are handled separately with strict access controls. Only authorized systems and staff can process it for eyewear fitting purposes.

4. Data Retention

• Account and order data: Retained as long as your account is active or required by law.
• Facial scans and 3D data: Retained only with your consent and deleted upon your request.
• Payment data: Never stored on iAyez servers; processed securely by certified payment providers.

You may request deletion of your data anytime by contacting our support team.

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for processing your facial or personal data.
• Request a copy of your stored data.
• Opt out of marketing communications.

To exercise your rights, contact us at admin@iayez.com.

6. Cookies and Tracking

Our website uses cookies to improve site performance and personalize your experience.

You can control or disable cookies through your browser settings, but some features may not function properly without them.

7. Third-Party Services

We may use trusted third-party services for:

• Payment processing (e.g., Stripe, PayPal)
• Order fulfillment and delivery
• Analytics and performance monitoring

These providers only receive data necessary to perform their services and must protect it under strict confidentiality.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect or store data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new technologies or regulations. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us