Last Updated: September 27, 2026
The short version: you get 30 days from delivery to decide. Within that time you can ask for a free remake or a full refund, for any reason. No questions asked. Return shipping is free in the US; for returns from outside the US, you pay the return shipping.
Every pair is made just for you. We take about 7 days to print, cure and finish your frames before your order ships. That production time never counts toward your guarantee: your 30 days start on the day your order is delivered.
Every iAyez order, including custom-fit frames and personalized details like names or engravings. Some examples:
You don't need to give us a reason. If you'd like to share one, it helps us make your next pair even better.
Choose a remake and we'll print, cure and finish a new pair for you at no cost, with any changes to fit or design we agree on together. Shipping your new pair is free too.
Choose a refund and you'll get your full purchase price back, including any shipping fees you paid, on your original payment method (card, PayPal or Amazon Pay). We issue refunds within 7–10 business days of receiving your return, and we'll email you when it's done. Your bank or payment provider may take a few extra days to show it.
US orders: we cover return shipping on every guarantee return or remake. Just use the prepaid label we send you. Orders shipped outside the US (United Kingdom, Canada, Australia, Ireland and New Zealand): you pay the return shipping. Everything else about the 30-Day Guarantee is the same.
If your glasses arrive damaged, have a defect, or aren't what you ordered, let us know within 30 days of delivery. A photo helps us fix the problem at the source, but it isn't required. We'll send a free remake or the correct item, or give you a full refund, whichever you prefer, and it costs you nothing.
Separately from the 30-Day Guarantee, every pair of iAyez glasses has a 2-year warranty against manufacturing defects. If a manufacturing defect shows up after your 30 days, email support@iayez.com or call (323) 759-3721 with your order number.
Need to change or cancel? Contact us as soon as possible. Once production has started we can't cancel the order, but you're still fully covered by the 30-Day Guarantee after it's delivered.
iAyez Support
Email: support@iayez.com
Phone: (323) 759-3721
Website: https://www.iayez.com
If we ever update this policy, we'll post the new version here with a new date. Your order is always covered by the policy that was posted when you placed it.