Last Updated: December 20, 2024
Thank you for shopping with iAyez. We take pride in delivering personalized, custom-made eyewear. Please read our Refund Policy carefully before placing an order.
Most iAyez products are customized and made-to-order, including personalized names, designs, measurements, and 3D-printed frames.
No Refunds on Customized Orders
Customized or personalized eyewear cannot be refunded or returned once production has started.
This includes errors caused by incorrect details submitted by the customer.
We offer a replacement or refund only if the product has a manufacturing defect or is damaged during shipping.
• Conditions:
If the product is not customized, you may be eligible for a return.
Return Conditions:
If you receive the wrong item due to our error, notify us within 7 days of delivery. We will arrange a replacement or refund at no extra cost.
Approved refunds will be processed within 7–10 business days.
Refunds are issued to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
Orders may be canceled only before production begins. Once production has started, cancellation and refunds are not possible.
Customized products are not eligible for exchange.
Non-custom items may be exchanged, subject to availability and approval.
iAyez Support
Email: sales@iayez.com
Website: https://www.iayez.com
iAyez reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.