Last Updated: December 20, 2024
Thank you for shopping with iAyez. Below is everything you need to know about our shipping process for custom-made eyewear.
All iAyez eyewear is custom-made and 3D printed after your order is confirmed.
Processing Time: 3–7 business days
Production begins after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order is shipped, delivery times depend on your location.
Estimated Delivery Time:
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or peak seasons.
Shipping fees are calculated at checkout.
Taxes, customs duties, or import fees (if applicable) are the responsibility of the customer.
Shipping fees are non-refundable, except in cases of incorrect or damaged items.
A tracking number will be emailed once your order ships.
Tracking updates depend on the carrier and destination.
Please ensure that your shipping address is complete and accurate.
iAyez is not responsible for delivery issues due to incorrect or incomplete addresses.
Orders returned due to address errors may require additional shipping fees for re-delivery.
If your order is delayed or appears lost:
We will coordinate with the carrier to investigate.
If your package arrives damaged:
We will arrange a replacement or refund after verification.
Some orders may be shipped in multiple packages. If this happens, you will receive separate tracking information.
We currently ship to most countries worldwide.
Certain locations may be restricted due to carrier or customs regulations.
iAyez Support
Email: sales@iayez.com
Website: https://www.iayez.com
We may update this Shipping Information at any time. Changes will be effective immediately upon posting on our website.