Last Updated: December 20, 2024
Thank you for shopping with iAyez. Below is everything you need to know about our shipping process for custom-made eyewear.
All iAyez eyewear is custom-made and 3D printed after your order is confirmed.
Delivery time: 10–14 days from order to delivery, including printing, finishing and lens fitting at our partner lab.
Production begins after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order is shipped, delivery times depend on your location.
Estimated Delivery Time:
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or peak seasons.
Standard shipping is free to every country we ship to: the United States, the United Kingdom, Canada, Australia, Ireland and New Zealand. Expedited delivery (U.S. only) is available at checkout for $15. It speeds up only the shipping, after your frames are made and lens-fitted.
All prices are in US dollars (USD). If your card or PayPal account uses another currency, your card issuer or PayPal may convert the amount and may charge a fee.
International orders are shipped with duties unpaid. Import duties, taxes (such as VAT or GST) and carrier fees may be due on delivery and are paid by the recipient. They are set by your country's customs authority and are not included in your checkout total.
If you return an order under our 30-Day Guarantee, your full refund includes any shipping fees you paid. Return shipping is free for US orders (we send a prepaid label); for returns from outside the US, you pay the return shipping.
A tracking number will be emailed once your order ships.
Tracking updates depend on the carrier and destination.
Please ensure that your shipping address is complete and accurate.
iAyez is not responsible for delivery issues due to incorrect or incomplete addresses.
Orders returned due to address errors may require additional shipping fees for re-delivery.
If your order is delayed or appears lost:
We will coordinate with the carrier to investigate.
If your package arrives damaged:
We'll send a free remake (or the correct item) at no cost to you, or give you a full refund, whichever you prefer. It's all part of our 30-Day Guarantee.
Some orders may be shipped in multiple packages. If this happens, you will receive separate tracking information.
We ship to the United States and to the United Kingdom, Canada, Australia, Ireland and New Zealand. Only these countries can be selected at checkout. If you're somewhere else, email support@iayez.com and we'll let you know when we add your country. More about ordering from outside the US: International shipping.
Certain locations may be restricted due to carrier or customs regulations.
International returns: Our returns policy (30 days from delivery) applies to international orders too. See Returns & Refunds for how it works. Returns from outside the US are not free: you pay the return shipping (US returns get a free prepaid label). Import duties and taxes paid on delivery are collected by your country's customs authority or the carrier, not by iAyez; whether they are reimbursed on a return is [owner to confirm].
iAyez Support
Email: support@iayez.com
Website: https://www.iayez.com
We may update this Shipping Information at any time. Changes will be effective immediately upon posting on our website.